Teaching at Pitt: Help bridge the 'digital divide' with technological equity


This year, as we consider the relationships among data, technology and social issues like equity and inclusion, we have a good opportunity to pause to think about the “digital divide” — “the gap between those who have access to technology and those who do not” (Huffman 2018, p. 239) — and how we as faculty can help disadvantaged students who might desperately need support.

The effect of the global COVID-19 pandemic also makes the digital divide a timely concern, because the widespread shift to remote and hybrid instruction models exposed significant gaps in equitable access to technology (bandwidth, equipment and know-how) — gaps that have not yet been sufficiently addressed (Correia 2020, p. 14). 

Lack of technological access at the college level correlates closely with income and race. For example, according to a Pew Research study, only 2 percent of households with incomes over $75,000 per year lacked internet access, whereas for households earning less than $30,000 annually, 21 percent lacked basic broadband internet (Huffman 2018, p. 240). Students with even lower incomes and students from minoritized communities often have even correspondingly lower internet-access rates (Huffman 2018, p. 240), whether due to a lack of internet connections, inadequate or unavailable equipment and software, or insufficient knowledge about how to use technology.  

Even in the face of this data, however, it is all too easy to assume that our students — part of the so-called “digital native” cohort — are entirely self-sufficient and do not need technological assistance. But a better practice is to operate with an entirely different set of assumptions: (1) students might be less technologically savvy than their instructors; (2) they might be hamstrung by limited bandwidth on their phones or other devices; and (3) they might not own equipment like printers and scanners (Correia 2020, p. 15). 

The effect of these challenges, although probably felt and evidenced most acutely in the online-learning model, permeates the academy. Imagine, for example, being an off-campus student without access to broadband and without an easy way to get to the library. How do you perform online research effectively with a slow or unreliable connection? How do you edit and process your files on outdated technology or software or on a machine that is far less than state-of-the-art? How do you cope with quizzes and exams that are administered online? These conditions are concrete and very real for many of our students, even though the subject is rarely broached (by them or by us), and the onus rests on front-line faculty to help our students adapt. 

Existing resources 

A first step toward helping to bridge the digital divide and toward supporting students who might be technologically disadvantaged is to become familiar with and then publicize assets that the University already has available to students in need. Here are a number of useful resources; we recommend that you become acquainted with them and then post links to these resources in your syllabi and/or your Canvas sites: 

  • The Software Download Service is an easy way for your students to access otherwise unaffordable software licenses, and if your course requires specialized applications—or even if a common software like Microsoft Office would be useful—they should visit! 

  • Temporary, short-term equipment loans are available from Hillman Library lending desk.  For those who need basic technology, like a tablet or laptop for accessing important course materials, this resource can be a lifesaver.  

  • As a response to the pandemic, the Office of the Provost initiated a program facilitated by Pitt IT that makes Chromebooks available to students in need. The program might not continue indefinitely. 

  • Training for almost any imaginable device or software is available for free to members of the University community through LinkedIn Learning

  • Student Computing Labs can satisfy many software and hardware needs. The Virtual Computing Lab is available for remote users. 

  • Here is a complete list of student technology perks included in the fees that students already pay. 

More equitable online and technology-enhanced teaching 

Awareness of the problem that some students have in online-learning and technology- enhanced learning environments is an important first step. A good second step is effective planning and strategizing about how to enhance digital equity in your teaching practices.

In this regard, Daniel Stanford (2020) has developed a useful visual tool, available on a Creative Commons license, that can help you to conceptualize the trade-offs that often animate online and technology-enhanced teaching. Stanford arrays different technological tools along two dimensions: the immediacy with which the technology enables content to be delivered and the bandwidth that is consumed to deliver that immediacy. The Stanford Bandwidth Immediacy Matrix is the result. 

Low-bandwidth technologies can be favored in online-teaching scenarios in order to support students with limited technological access, and this can be done without sacrificing immediacy by adopting the right technological tools, like collaborative documents and group messaging platforms. This is not to say that you are limited to the low-bandwidth/high-immediacy quadrant of the matrix, only that other quadrants raise distinct challenges that you might want to address, with help and support from the Teaching Center, in order to assist your students in the online-learning enterprise. 

For example, live video conferencing platforms like Zoom convey material with a high degree of immediacy while consuming large amounts of bandwidth — alternatives exist, like using asynchronous recordings, transcripts, discussion boards and audio (Correia 2020, p. 16).

Likewise, there is a large range of alternative assessment options besides online quizzes and exams, which can be unstable for students struggling with inadequate technology: open-book exams can be suitably rigorous if planned properly; electronic portfolios teach technological skills and provide students with a high degree of autonomy and pride in their work (Correia 2020, p. 18). 


The Year of Data and Society is a perfect opportunity to become aware of the digital divide and to intentionally develop ways to help address it. For a consultation on these issues or other teaching concerns, please contact the Teaching Center for help. 

J.D. Wright is a teaching consultant with the University Center for Teaching and Learning. He can be reached at jd_wright@pitt.edu. 


Correia, Ana-Paula. 2020. “Healing the Digital Divide during the COVID-19 Pandemic.” Quarterly Review of Distance Education 21(1): 13-21. 

Huffman, Stephanie. 2018. “The Digital Divide Revisited: What Is Next?” Education 138(3): 239-46. 

Stanford, Daniel. 2020. “Videoconferencing Alternatives; How Low-Bandwidth Teaching Will Save Us All.”